We ship all items usually within 1 business day of an order placement. If there is a general delay happening on our end it will be clearly stated on our website. We ship through USPS, and packages can be tracked through their website.
Orders over $300 will automatically be shipped via priority mail with a signature requirement, unless otherwise specified. Orders under $300 will be shipped via first class, with no signature required. Overnight shipping is not an option on the web site, but we can accommodate for this over the phone if need be. We can add or remove a signature requirement to packages upon request.
If a package gets lost in transit (very rare, though it does happen) we will absolutely re-ship the order. If the tracking information however says the package was ‘delivered,’ then this means USPS successfully delivered the package to the given address and our job has been effectively accomplished. If it says delivered, yet it’s lost anyway, we ask that you check with housemates or family to see if they received the package without telling the intended customer. This scenario happens fairly often. Wind storms can also cause the package to roll over into a bush or off a front porch. USPS will not mark an order as delivered if it hasn’t been, so please look carefully.
PACKAGE SENT TO WRONG ADDRESS
If a package is sent to the wrong address, and the order was placed online by a customer, then the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has returned to us. So please, when ordering, make sure your shipping address is 100% accurate, as making any mistake could significantly delay the delivery.
When placing an order over the phone, we will read back your shipping address (and other ordering information) and double check that it is 100% correct every time.
FOOD AND DRUG ADMINISTRATION (FDA) DISCLOSURE:
THESE STATEMENTS HAVE NOT BEEN EVALUATED BY THE FDA AND ARE NOT INTENDED TO DIAGNOSE, TREAT OR CURE ANY DISEASE. ALWAYS CHECK WITH YOUR PHYSICIAN BEFORE STARTING A NUTRITION OR DIET BASED PROGRAM.
If you are unsatisfied with the products return the unused/unopened portion to Vida+ within 30 days of purchase and you will be fully refunded for the purchased product.
Scheduling a Return: To return an item, simply email us at [email protected] or call (844) 744-6646. Credit card orders will be refunded to the card used for your most recent purchase of each specific item. If you have any questions about our return policy or about a specific return please contact us. We are so confident in our products we offer a money-back guarantee.